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NAVSUP > NAVSUP Consolidated Help Desk Information

NAVSUP Consolidated Help Desk
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With a simple email or a telephone call, DOD-wide customers can connect to specially-trained customer service representatives at the NAVSUP Consolidated Help Desk. Worldwide activities and locations of the NAVSUP claimancy are supported on a 24/7 basis. Our Help Desk agents operate from carefully documented decision trees to provide immediate assistance and solutions to problems.  Through metrics and trend analysis, we strive to improve our services daily. 

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Contact Information

Phone: 717-605-6122 or Toll Free at 855-NAV-DESK (855-628-3375)

Email: navsup@mtihelpdesk.com
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Consolidated Help Desk Forms & Instructions

Adobe Portable Document Format Service Request Form
Request services from the NAVSUP Consolidated Help Desk including software, hardware, location changes, mailbox and name changes.
Microsoft Word Service Request Form Instructions doc
URL Help Desk User Demos
Microsoft Word Process Information Form - for New/Modified support
Identifies Information required to build a Help Desk Support operation
Microsoft Word SAAR HD Process
Defines the process steps for submission of NAVSUP BSC SAAR Form
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Helpful Documents
Microsoft Word FAQs - Frequently Asked Questions
FAQs - Frequently Asked Questions about the NAVSUP Consolidated Help Desk

Consolidated Help Desk Reports

When sending an email to the NAVSUP Consolidated Help Desk, via navsup@mtihelpdesk.com, please remember to include all your pertinent employee information. This will allow the Help Desk agent to better assist you and to keep your record up-to-date. This information should include:

  • Your activity or RSS
  • City and state
  • Department and/or code
  • Building and bay location
  • Commercial and DSN phone numbers
  • Userid

Help Desk reports are available upon request.

Please send an email to the MECH NAVSISA HD Request mailbox with questions.