Navy Exchange Service Command

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Command Biographies

Photo of Robert Bianchi - Chief Executive Officer, Navy Exchange Service Command

Robert J. Bianchi

Chief Executive Officer, Navy Exchange Service Command
Rear Adm., Supply Corps, U.S. Navy (Ret)

Robert J. Bianchi, Rear Admiral, Supply Corps, U.S. Navy (Ret.) is the Chief Executive Officer for the Navy Exchange Service Command (NEXCOM). In this position, he provides leadership and management oversight for the $3 billion annual worldwide operations of Navy Exchanges, Navy Lodges, Ships Stores, Navy Uniform Program Management Office, Navy Clothing and Textile Research Facility and Personal Telecommunications Services.

Bianchi is NEXCOM's first civilian Chief Executive Officer. He joins the command after retiring from the U.S. Navy with more than 29 years of service as a Navy Supply Corps Officer. While in the Navy, he served in various senior leadership positions including Assistant Deputy Chief of Staff for Fleet Readiness and Fleet Supply Officer, U.S. Fleet Forces Command; Commander, Navy Exchange Service Command; Deputy Commander for Aviation, Naval Inventory Control Point; Military Advisor to the Deputy Under Secretary of Defense (Logistics & Materiel Readiness); and Supply Officer, USS Harry S. Truman (CVN 75).

A native of Vineland, N.J., Bianchi attended the University of North Carolina at Chapel Hill on a Navy ROTC scholarship, receiving a Bachelor of Arts degree in Mathematics. Upon graduation in 1982, he was commissioned an ensign in the U.S. Navy Supply Corps. He earned a Master's degree in Business Administration with distinction from Harvard University in 1992 and he completed the Wharton School of Business Executive Development Program in 2003.

Bianchi's military awards include the Defense Superior Service Medal, the Legion of Merit (three awards), the Meritorious Service Medal (six awards), the Joint Service Commendation Medal, the Navy and Marine Corps Commendation Medal (two awards), and the Navy and Marine Corps Achievement Medal (two awards).

In addition, Bianchi also serves as the Interim Director and Chief Executive Officer at the Defense Commissary Agency, overseeing 238 commissaries around the world generating nearly $6 billion in annual sales.

Photo of Michael Good - Chief Operating Officer, Navy Exchange Service Command

Michael P. Good

Chief Operating Officer / Executive VP, Navy Exchange Service Command

Michael Good became Chief Operating Officer for the Navy Exchange Service Command (NEXCOM) in March 2005. As NEXCOM's Chief Operating Officer, he directs all NEXCOM Enterprise operations. NEXCOM is headquarters for the worldwide NEXCOM Enterprise, a $2.5 billion a year retailer.

Reporting to NEXCOM's Chief Executive Officer, Michael is responsible for planning, developing and implementing business strategies, policies, procedures and programs for all aspects of NEX retail stores and service operations. Areas of specific responsibility include: merchandising, store operations, facilities, distribution, human resources and contracting. Prior to his promotion, Michael served as Chief Financial Officer of NEXCOM since 2001.

Michael came to NEXCOM from Stambaugh Hardware Company in Youngstown, OH, where he was the senior vice president - chief financial officer and a principal. Previously, he held the position of vice president - finance with Hechinger/HQ in Virginia Beach, VA. He also held financial positions at W.R. Grace Company, New York, NY; the Great Atlantic & Pacific Tea Company, Montvale, NJ; and the Indiana University Budget Office, Bloomington, IN.

Michael brings to his position over 30 years of Retail Financial Management experience. He received a MBA in Finance from Indiana University and holds the CMA (Certified Management Accountant) designation.

Photo of Captain Darrell L. Mathis - Deputy Commander Military Services, Navy Exchange Service Command

Captain Darrell L. Mathis

Deputy Commander Military Services, Navy Exchange Service Command

Captain Darrell L. Mathis, SC, USN, was assigned as the Deputy Commander Military Services, Navy Exchange Service Command (NEXCOM), in Virginia Beach, VA, in June 2016.

Captain Mathis' previous position was at the Military Surface Deployment and Distribution Command (SDDC) at Scott Air Force Base, IL, as the G6 Chief Information Officer (CIO), providing Joint Information Technology support to the warfighter.

A native of Meridian, MS, Captain Mathis graduated from Southeast Lauderdale High School in 1988. Selected to participate in the Baccalaureate Degree Completion Program (BDCP), he enlisted in the Navy in 1991. He is a 1992 Magna Cum Laude graduate of Jackson State University earning a Bachelor of Business Administration in Finance and received his Navy commission through the Naval Officer Candidate School in September 1992. His military education includes earning a Master of Arts in National Security and Strategic Studies from the United States Naval War College in 2003 and completing JPME Phase II at the Joint Forces Staff College in Norfolk, VA, in 2014. Captain Mathis also attended the University of Virginia, Darden School of Business Executive Development Program in 2015.

Captain Mathis has served in a variety of key leadership positions afloat and ashore. At sea, he served as Sales Officer, Disbursing Officer, and Food Service Officer, USS BRISTOL COUNTY (LST 1198), San Diego, CA; Sales Officer, PCU/USS ARCTIC (AOE 8), San Diego, CA; Supply Officer and Administration Officer, PCU/USS HIGGINS (DDG 76), San Diego, CA; Operational Logistics Planner on the N4 staff of Commander, SEVENTH Fleet, a forward deployed Naval Force embarked in USS BLUE RIDGE (LCC 19) homeported in Yokosuka, Japan; and Senior Supply Officer, USS WASP (LHD 1), an Amphibious Assault Carrier homeported in Norfolk, VA. WASP was the 2013 winner of the prestigious Captain Edward F. Ney Memorial Award.

His shore duty assignments include: Defense Naval Acquisition contracting intern, Defense Contract Management Command, Pittsburgh, PA, where he deployed to Bosnia and served as a member of a joint contingency contracting team responsible for administering the $500 million Logistic Civilian Augmentation Program (LOGCAP) contract in support of Operation JOINT GUARD; Emergency Supply Operations Center (ESOC) Branch Chief and Executive Officer, Defense Supply Center Richmond, Defense Logistics Agency's lead center for aviation supply chain operations; Plans Officer (N51) for the Plans, Concepts, and Doctrine Directorate, Naval Operational Logistics Support Center (NOLSC), Norfolk, VA, where he also deployed as an individual augmentee to the CENTCOM Deployment Distribution Operations Center (CDDOC) Camp Arifjan, Kuwait, as the Senior Navy Sustainment Representative; Deputy Assistant Chief of Staff for Supply and Financial Management (N41) on the staff of Commander, Naval Surface Force Atlantic (COMNAVSURFLANT).

Captain Mathis' personal awards include the Defense Meritorious Service Medal (two awards), Meritorious Service Medal (three awards), Joint Service Commendation Medal (three awards), Navy Commendation Medal (three awards), Joint Service Achievement Medal (two awards), Navy Achievement Medal (two awards), and various campaign and unit awards. He is a member of the Navy Acquisition Professional Community and is qualified to wear the Surface Warfare Supply Corps Officer (SWSCO) Warfare Specialty Insignia, and the Naval Aviation Supply Corps Officer (NASO) Warfare Specialty Insignia.

Photo of Shannon Howe

MCPO (SW/NAC) Shannon T. Howe

Command Master Chief, Navy Exchange Service Command

Command Master Chief Shannon Howe became the Command Master Chief of the Navy Exchange Service Command (NEXCOM) in December 2016.

A native of Litchfield, Conn., Master Chief Howe enlisted in the United States Navy in July 1988, attending Recruit Training Command Orlando, Fla. Upon completing Cryptologic Technician Technical 'A' and 'C' schools in Pensacola, Fla., she reported to her first assignment at Naval Communication Station Rota, Spain, as a Signals Intelligence (SIGINT) analyst.

Master Chief Howe's shore tours include: Rota, Spain; Naval Security Group Activity Northwest, Va., as a SIGINT analyst; National Security Agency/Central Security Service, Fort Meade, Md., as a cryptanalyst; United States Naval Academy as the 7th Company and Brigade Senior Enlisted Leader; Royal Air Force Base Menwith Hill, England, as the Command Master Chief; Naval Station Newport, R.I., as the Command Master Chief; and Navy Exchange Service Command as the Command Master Chief.

Master Chief Howe’s overseas and deployable tours include: Royal Air Force Base Mildenhall, England, where she flew just over 2,000 flight hours as a signals analyst on the beautiful RC-135 platform; the mighty USS PORT ROYAL (CG 73) as the OT Division LCPO with the “Will to Win”; and the mighty USS SAN JACINTO (CG 56) where "Victory is Certain" as the Command Master Chief.

The Navy has been kind in allowing Master Chief Howe the opportunity to graduate from the following developmental schools: Cryptologic Technician Technical 'A' and 'C' school; Bullseye Outstation Operations 'C' school; SERE School; Signals Analysis 'C' school; Aircrew School; CK-155 Cryptologic Operations and Cryptanalysis 'C' school; Recruit Division Commander School; Senior Enlisted Academy (Go Gold, Class 123!); and the Keystone Course.

Master Chief Howe's awards include the Defense Meritorious Service Medal (two awards), Meritorious Service Medal (three awards), Air Medal, Aerial Achievement Medal (eight awards), Navy Commendation Medal, Air Force Commendation Medal, Navy Achievement Medal (four awards), and various unit and campaign awards.

Photo of Gerald Outar Chief of Staff - Senior Vice President, Corporate Operations, Navy Exchange Service Command

Gerald Outar

Chief of Staff / Senior Vice President, Corporate Operations, Navy Exchange Service Command

Gerald became the Chief of Staff/ Senior Vice President Corporate Operations for Navy Exchange Service Command (NEXCOM) in July 2016. In this role, he is responsible for interfacing with various Department of Navy and Department of Defense offices, other military exchanges and Navy Morale, Welfare and Recreation (MWR) and engages in the development, implementation, and maintenance of NEXCOM strategies, plans, programs and policies.

Since 1985, Gerald has held progressively responsible positions in Navy Exchange and MWR programs with a focus in policy, financial management, operations and business development. His range of experience includes operating at the installation level and on major command staffs in overseas and domestic environments.

Prior to his current assignment, Gerald was NEXCOM's Vice President, Controller. Other NEXCOM assignments included: Vice President, Government Affairs where he was NEXCOM's representative with the Congress, Department of Defense, Navy, other federal agencies and the private sector on matters pertaining to the worldwide operation of NEXCOM; Director, Hardlines and Field Support within NEXCOM's Store Operation Division; General Manager, NEX Rota, Spain; General Manager, NEX United Kingdom; Director, Navy Exchange Program, Commander U.S. Pacific Fleet, Pearl Harbor HI; as well as various financial management positions.

From 1997 to 1999, Gerald served with the MWR program working as Business Manager on the staff at Commander, U.S. Navy Europe in London, England, providing oversight and policy guidance to MWR operations across European Navy installations.

Gerald has a Master of Business Administration degree from Chaminade University in Hawaii, and a Bachelor of Science Degree, with a major in Accounting, from Brooklyn College, of the City University of New York. He also has a Certificate in Navy Comptrollership from the Navy Post Graduate School in Monterey, CA.

Gerald is a recipient of the Department of Navy's Meritorious Civilian Service award.

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