NAVY 311

NAVSUP Consolidated Help Desk is now NAVY 311

Our transition from the NAVSUP Consolidated Help Desk to NAVY 311 Service Desk is complete. With a simple email or a telephone call, DOD-wide customers can connect to specially-trained customer service representatives at the NAVY 311 Service Desk. If you are interested in using NAVY 311 as your service desk, please see the instructions under Forms and Instructions.

Contact Information

To initiate faster contact with NAVY 311, telephone is the preferred method of contact.

Telephone
Toll Free at 1-855-NAVY-311
(1-855-628-9311)

Email
navy311@navy.mil

Forms & Instructions

• Service Request Form - Revised 4/4/2016. Request services from NAVY 311, including software, hardware, location changes, mailbox and name changes. Email all forms to navy311@navy.mil.
• Service Request Form Instructions - Revised 4/4/2016. Email all forms to navy311@navy.mil.
• Process Information Form (for New/Modified support) - Identifies Information required to build a Service Desk Support operation
• How to logon to the NAVSUP VPN - Cisco AnyConnect Secure Mobility Client Start Before Logon

Helpful Documents

• Help Desk Ticket Process
• FAQs - Frequently Asked Questions
• When to use NAVY 311 - Information on when and how to contact the NAVSUP Consolidated Help Desk

Contacting the Service Desk

Please remember to include all your pertinent employee information. This will allow the Service Desk agent to better assist you and to keep your record up-to-date. This information should include:

• Your activity or RSS
• UIC (N00367)
• City and state
• Department and/or code
• Building and bay location
• Commercial and DSN phone numbers
• Userid

Service Desk reports are available upon request.

Please direct operational questions to the NAVSUP BSC HDRequest mailbox.