Support

NAVSUP Consolidated Help Desk is now NESD

Our transition from the NAVSUP Consolidated Help Desk to NESD is complete. With a simple email or a telephone call, DOD-wide customers can connect to specially-trained customer service representatives at the NESD. If you are interested in using NESD as your service desk, please see the instructions under Forms and Instructions.

Contact Information

To initiate faster contact with NESD, telephone is the preferred method of contact.

Telephone
Toll Free at 1-833-NESDNOW
(1-833-637-3669)

Forms & Instructions

• Service Request Form 
• Service Request Form Instructions 
• Process Information Form (for New/Modified support) - Identifies Information required to build a Service Desk Support operation
• How to logon to the NAVSUP VPN - Cisco AnyConnect Secure Mobility Client Start Before Logon

Helpful Documents

• Help Desk Ticket Process
• FAQs - Frequently Asked Questions

Contacting the Service Desk

Please remember to include all your pertinent employee information. This will allow the Service Desk agent to better assist you and to keep your record up-to-date. This information should include:

• Your activity or RSS
• UIC (N00367)
• City and state
• Department and/or code
• Building and bay location
• Commercial and DSN phone numbers
• Userid

Service Desk reports are available upon request.

Please direct operational questions to the NAVSUP BSC HDRequest mailbox.