Inspector General

Office of Inspector General (SUP OIG)

Mission: Inspect, investigate, or inquire into any and all matters of importance to the Navy.

Role: The Inspector General (IG) is a confidential adviser and impartial factfinder for the NAVSUP Commander (also known as a directing authority).

Guiding Principles: Support the NAVSUP Commander and Enterprise leadership in maintaining the highest level of integrity and public confidence.

• Provide independent, objective, and uninhibited analysis and advice to leadership.
• Emphasize integrity, ethics, efficiency, and discipline.
• Advocate for NAVSUP service members, civilian employees, and their families.
• Always exercise fairness, impartiality, thoroughness and timeliness in accomplishing our mission.

Key IG Functions: IGs function as the "eyes and ears" of the commander to assess the overall readiness, discipline, and efficiency of a command. The four primary duties include:

• Inspections: Evaluating units and processes to ensure compliance with Department of War (DOW) and Department of Navy (DON) policies and law.
• Assistance: Helping resolve complaints, issues, or identifying the appropriate avenue(s) of redress.
• Investigations: Formally inquire into claims of mismanagement, abuse of authority, violations of standards, or military whistleblower reprisal.
• Teaching and Training: Educating personnel on regulations and proper administrative procedures.

Who may file an IG complaint? Anyone, including civilians with no military affiliation, may file an IG complaint. If you have a concern or are unsure if you should file a complaint, contact your local IG office for guidance. However, many complaints (e.g., discrimination, sexual harassment, and conditions of employment) must be addressed by agencies other than the IG that have already established avenues of redress. We recommend that you consult DOW and DON IG websites to determine what complaints may or may not be IG-appropriate.

When are IG complaints appropriate? Individuals should attempt to resolve issues and personal complaints at the lowest possible level, using the chain of command, before contacting the Office of the Inspector General. The chain of command is usually the best option to address issues if given the opportunity to know about your issue/complaint. Complaints must be filed promptly with the IG, chain of command, or other grievance channels. The IG may dismiss a complaint if there is no fraud, waste, or abuse; no identifiable wrongdoing; no violation of law, regulation, or policy; or the complaint is not considered timely.

Where should complaints be filed? Complaints can be filed with DOW IG, DON IG, or NAVSUP IG. A complaint should always be filed with the lowest level IG. If your complaint needs to be transferred to another agency/IG, the lower-level IG can identify who needs to address your complaint. In many cases (not all), a complaint filed with DOW or DON IG will be transferred to the NAVSUP IG for complaint review and action. You have the right to file a complaint with DOW or DON IG and should consult those IG websites to determine how to file complaints with those agencies.

Will my complaint be confidential? Those who ask for IG assistance, make a complaint, provide evidence, contact or assist an IG during an inspection or investigation, or otherwise interact with an IG, often have an expectation of confidentiality. This expectation encompasses safeguarding their identity and the nature of their contact with the IG, and protection against reprisal. The IG has a duty to protect confidentiality to the maximum extent possible. While the need for confidentiality and the measures necessary to protect it vary with the circumstances, the IG always gives this issue priority attention. However, it is important to remember that, while confidentiality is a priority with the IG, it cannot be guaranteed.

Options to submit a NAVSUP IG hotline complaint:

Online (recommended): https://forms.osi.apps.mil/r/EzKh5wyh8q

E-mail: NAVSUP-IG-Enterprise-Hotline@us.navy.mil

Telephone: 1-771-238-0000

Mail:
Naval Supply System Command
Attention: NAVSUP IG (IG EYES ONLY)
5450 Carlisle Pike
P.O. Box 20250,
Mechanicsburg, PA 17050

In-person (appointment only):
Naval Support Activity Mechanicsburg
Building 214, Suite 100
5450 Carlisle Pike
Mechanicsburg, PA 17050

Options to submit complaints referencing overpricing of spare parts:

Price Challenge Hotline: https://mynavsup-public.nag.navy.mil/public/ops$pch.pch_form

Email: price.fighters@navy.mil

Telephone: 1-800-NAV-CHAL (toll free); 757-443-2031 (commercial); DSN: 646-2031 or 646-2006

Links

• Naval Inspector General
• DoD Inspector General Hotline
• U.S. Office of Special Counsel
• U.S. Office of Government Ethics
• Navy Price Fighters