The NAVSUP Global Defense Support Center (GDSC) serves as a premier supply and logistics customer contact center for the Navy Enterprise, Joint, and Allied Forces, powering mission readiness with 24/7 expert logistics support and streamlined assistance to navigate complex supply processes.
The GDSC serves as a vital link for the warfighter, providing expert logistics integration and rapid issue resolution. We streamline the customer experience by providing direct assistance and expert navigation through end-to-end supply processes.
Transaction Processing
Requisition Management: Processing, modifying, and tracking requisitions. Exception Handling: Resolving processing errors and logistics bottlenecks. Status Updates: Providing real-time requisition status and tracking.
Research and Technical Analysis
Inventory Verification: Checking NSN/NIIN stock availability. Sourcing Solutions: Researching alternate NSNs and part number cross-referencing. Material Obligations: Providing Material Obligation Validation (MOV) assistance.
Customer Support and Coaching
Expert Guidance: General supply information, coaching, and instruction. Network Integration: Facilitating contact with other logistics partners (NAVSUP WSS, DLA, GSA, and many others). Specialized Escalations: Guidance and escalation for Household Goods (HHG) concerns during after hours, on weekends, and during holidays.
For Stock Availability, Requisition Status, Part Number Processing, File / Text Upload – MILSTRIP Records.
One Touch Support High Priority (CASREP) Requisition Status. Priority Material Office Navy Logistics Library Navy Enterprise Service Desk (NESD) WEBFLIS Air Force Stock Control FEDMALL GSA DLA Portal DLA Material Tracker Forms Online Logtool DLA Customer Interaction Center (CIC) IGC
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