First Time Movers

NO ORDERS = NO HOUSEHOLD GOODS SHIPMENTS - In order for you to move your household goods, there must be BOTH an entitlement and funding. If you move BEFORE orders are issued, you will not be reimbursed for your move. Reference Joint Travel Regulations (JTR) Para 010206 and NAVSUP Publication 490 (P.490) Para 3.1

NAVY ASSISTANCE - Customer Service Line: 855-HHG-MOVE (855-444-6683), Email: householdgoods@navy.mil, Visit: www.facebook.com/navyhhg

Personally Procured Move (PPM) - Interested in packing up your belongs and moving it yourself? Ensure you submit a complete package. CLICK TO LEARN MORE

Overseas & Personally Identifiable Information (PII) - Going to or Returning From Overseas? - Part of the shipping process includes clearing US Customs and Border Patrol (CBP). Your PII is included in the manifest developed by CBP. To limit your PII from being compromised, it is recommended that you complete the Vessel Manifest Confidentiality Form which can be found in the “Time to Move - Overseas” section of our site. Click to learn more.

Transporting Your Pets - With careful planning and guidance, Navy families can navigate the logistics of moving with pets, ensuring a smooth and safe transition for every member of the household, including the furry ones. From choosing the right carriers to understanding travel regulations, make your pets' journey is as stress-free and comfortable as possible. Click to learn more.

Check Before Shipping Lithium Batteries - Lithium batteries power countless items, but not all lithium batteries can be moved in your personal property due to chemical, flammable, and electrical hazards. To ensure your property arrives safely during your next move, please read and comply with this important update. Click to learn more.

If it has been more than 120 days, you will need to request a new account due to security requirement. Visit the DPS site to request a new account. Once this process is complete all previous moves will be associated with your CAC. If you run into any issues with reactivating your account, you will need to contact DPS help desk at (800) 462-2176 (24/7).

1st Time Movers

1st Time Movers Information

Have you:

Created your move application in https://dps.move.mil/cust/standard/user/home.xhtml?
Provided the Personal Property Office all the required documents?

If you have answered No to the above two questions, then please review the information in the presentation above. If you answered yes you may want to still review some of the material.

Presentation covers:

How do I get a password to create my shipment application (DPS/ETA/move.mil)
Acronyms
Weight limitations
Types of Shipments: Government Moves (HHG); Unaccompanied Baggage (UB); Storage options; Personally Procured Moves (PPM aka DITY)
What Can/Can Not be shipped
Professional Books Papers & Equipment (PBP&E or Pro Gear)
Can I ship my alcohol? Car? Boat? Firearms?
Orders Information
Plan Your Move
Member/TSP Responsibilities
Storage
Claims
Customer Satisfaction Survey (CSS)
links / Social Media

CONTACT HHG

Question about your move/entitlements or suggestions/feedback for this website?

Email: householdgoods@us.navy.mil
Call: 855-HHG-MOVE (855-444-6683)
Hours: 0800–1900 ET M-F (excluding federal holidays)

CONNECT WITH HHG

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